Shipping Policy

UK Delivery Only

Aura Co currently ships exclusively within the United Kingdom. We do not offer international shipping at this time.

Processing Times

Orders are typically processed within 1 business day of purchase. Orders placed on weekends or public holidays will be processed on the next working day.

During busy periods, processing times may be slightly longer.

Delivery Times

Estimated delivery times are:

• Standard Delivery: 2–5 business days

• Express Delivery (where available): 1–2 business days

Delivery estimates are provided as a guide and are not guaranteed.

Shipping Providers

We use trusted courier and postal services, including Royal Mail and other recognised delivery partners, to ensure your order arrives safely.

Tracking

Where a tracked service is selected, tracking details will be provided once your order has been dispatched.

Delivery Delays

While we aim to deliver all orders promptly, Aura Co cannot be held responsible for delays caused by:

• Courier or postal service disruptions

• Adverse weather conditions

• Public holidays

• Incorrect delivery information provided by the customer

• Circumstances beyond our reasonable control

Incorrect Addresses

Customers are responsible for ensuring their delivery address is accurate at the time of purchase.

Aura Co is not responsible for orders delivered to incorrectly supplied addresses.

Lost or Damaged Parcels

If your order arrives damaged or you believe your parcel has been lost in transit, please contact us as soon as possible so we can investigate and assist.

Contact Us

If you have any questions regarding shipping or delivery, please contact us through our Contact Us page and we will be happy to help.

Thank you for shopping with Aura Co.